BMH Care Anywhere FAQ

BMH Care Anywhere is a faster, easier way to see a medical provider. You can have video visits anytime on your smartphone, tablet, or a computer equipped with a camera and internet service. It’s easy to use, private and secure. It’s free to enroll and the cost per visit is $67.

• Your Beaufort Memorial providers (physicians, nurse practitioners (NPs) and physician assistants(PAs)
• Your choice of trusted, U.S. board-certified providers
• Peace of mind with a provider “on call” 24/7 to provide quality care
• Consultation, diagnosis, and prescriptions (when appropriate)

• Download our iOS or Android mobile app OR visit our website
• Fill in the contact information form
• Set up your username and password

You will need a camera on a smart phone, tablet or computer, and internet access. If you are using a desktop computer to access the website, make sure you are using the latest version of Google Chrome. If you prefer a different browser, and for more information about equipment and settings please visit the Connectivity section below.

If you would like to schedule a BMH Care Anywhere visit with a Beaufort Memorial provider, please contact your provider’s office by phone or through the online patient portal. (If you don’t have a primary care provider, you can call the office to provide your health history, insurance info, etc., and have an appointment scheduled.) Get more information about scheduled visits on BMH Care Anywhere.

You also have the option for an urgent care visit on BMH Care Anywhere at any time. There are providers available 24/7 for your convenience. If there is high-demand for visits when you log on, there may be a wait.

• Flu
• Bronchitis
• Cough
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting
• Diarrhea
• Fever
• Pink eye
• Ear infection
• Colds
• Respiratory infection
• Headache/migraines

The cost for a visit is $67.

A major credit card or debit card is required to pay for your visit. Your health insurance plan may allow the use of your Health Savings Account (HSA) card or your Flexible Spending Account card if you are enrolled in these benefits.

• Your provider’s office is closed
• You feel too sick to drive
• You have children at home and don’t want to bring them with you
• It’s difficult to get a doctor's appointment
• You’re on business travel and stuck in a hotel room

BMH Care Anywhere is great when you’re on the road for vacation or work. Telehealth is available in most states, but some states do not allow telehealth or prescriptions. For a full list, visit: https://telehealth.hhs.gov/providers/policy-changes-during-the-covid-19-public-health-emergency/telehealth-licensing-requirements-and-interstate-compacts/

Clinical services on BMH Care Anywhere are supplied by local physicians, nurse practitioners and physician assistants and the Online Care Group – the nation’s first and largest primary care group devoted to telehealth.

Physicians and physician assistants on BMH Care Anywhere:

• Have an average of 15 years of experience in primary and urgent care
• Are board certified, licensed and credentialed

10 minutes

The provider you select will review your intake information prior to starting the visit then they will connect with you. Once you’ve shared your symptoms, they will advise you to go to the ED, make a follow-up appointment with your BMH primary care provider, or send a prescription to the pharmacy of your choice.

It’s up to the provider; however, if you have a condition that can’t be assessed/treated via telehealth, most will not charge for the encounter.

Please note that an authorization hold is placed through your credit card to ensure there are sufficient funds to cover the cost of the visit. This authorization hold is immediately lifted when the visit is complete. However, some banks will take several business days to clear it from your statement. If you have a question regarding an authorization hold that has not been lifted, please contact your bank.

Yes, with some limitations. For example, BMH providers can only prescribe in the state in which they are licensed, and controlled substances cannot be prescribed by any online provider.

No. You will only be charged when the visit is completed.

You may notice two charges on your statement after your visit. The first is an authorization hold, and the second is the charge for the visit.

An authorization hold is put on funds to ensure the balance is sufficient to cover the cost of the visit.

BMH Care Anywhere lifts the authorization hold immediately when the visit is completed. However, some banks will take several business days to clear it from your statement. If you have a question regarding an authorization hold that has not been lifted, please contact your bank.

No. You will only see an authorization hold when you are using a card for the first time on BMH Care Anywhere. For example:

• You are having your first visit on BMH Care Anywhere
• You got a new card since your last visit
• You are using the same card you did last time, but the expiration date and/or CVV changed since your last visit